+256 766 902 900
support@bidleo.com
At Bei Laisi, we prioritize our customers' satisfaction by providing quality products and a seamless shopping experience. Please review our return and shipping policies to ensure you are fully informed when shopping with us.
• Returns are accepted within 14 days of delivery for items in their original condition.
• Items must be returned undamaged, unused, and with all original packaging and documentation.
• Proof of purchase is required for all returns.
• Custom or personalized items are non-returnable and non-refundable.
• Items marked as "Final Sale" are not eligible for returns.
• Digital products or downloadable content are non-refundable after purchase.
• Contact our customer service at support@bidleo.com with your order number, item details, and reason for return.
• Once approved, we will provide instructions for returning the item.
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).
• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.
• If approved, refunds will be processed to your original payment method within 7-10 business days.
• If you receive a damaged or incorrect item, notify us within 48 hours of delivery with details and photos of the issue.
• We will arrange for a replacement or a full refund, including return shipping costs.
• If you haven't received a refund yet, first check your bank account, then contact your credit card company or bank, as processing times can vary.
• If you still have not received your refund, please contact us at orders@beilaisi.com.
• Shipping rates vary based on the destination, size, and weight of the item, as well as the chosen shipping method.
• Delivery times will be provided at checkout and may vary depending on your location.
• Orders are typically processed and shipped within 3-5 business days after being placed.
• You will receive an email with tracking information once your order has shipped.
• We offer international shipping to select countries. Please check our website for the full list of countries we ship to.
• International customers are responsible for customs duties, taxes, and import fees.
• Some items may have shipping restrictions due to size, weight, or destination regulations, which will be indicated during checkout.
• If your shipment is delayed or lost, contact our customer service team at support@bidleo.com. We will work with the shipping carrier to resolve the issue.
• We are not responsible for delays caused by customs or unforeseen circumstances.
• Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
• For any questions regarding our return and shipping policies, please contact our customer service at support@bidleo.com or call us at +256 766 902 900.